Day-of-exam guidance: accessing urgent support

To provide students with the best chance of success in their exams, OxfordAQA offers extensive support on exam days to help resolve any unforeseen issues.

At OxfordAQA, we know how much effort goes into preparing for an exam – from students’ revision, teachers providing support and Exams Officers ensuring all admin is completed – but we also know that, sometimes, unexpected issues happen. In these moments, it’s vital to know where to go to access immediate support to minimise stress and panic to students, parents, teachers and other staff alike.

Contacting OxfordAQA on exam days

If you have any urgent queries on exam days, please telephone us on +44 (0)161 696 5995. Calling us will ensure an immediate response to your issue.

OxfordAQA offers extended customer service hours on exam days. Our Customer Services team will be available between 06:00 – 17:00 UK time Monday-Friday, 90 minutes before the scheduled exam start time. Please see below on time conversions, or search for your time zone here.

UK (BST)06:00 – 17:00
Egypt, Saudi Arabia, Jordan, Turkey08:00 – 19:00
United Arab Emirates09:00 – 20:00
Indonesia12:00 – 23:00
China, Malaysia, Taiwan, Hong Kong, Singapore13:00 – 00:00
Contacting OxfordAQA on non-exam days

On non-exam days, OxfordAQA’s Customer Services team can be contacted via telephone on +44 (0)161 696 5995 between 08:00 – 17:00 UK time Monday-Friday. Alternatively, you can email us at [email protected], where our team aims to respond to your query within 48 hours, so please do not email us for urgent issues.

Extra advice for preparing for exam days

All of our information and guidance on conducting exams is easily available on our website. It is important to note that many common exam-day issues, including issues with papers, can be resolved with resources provided on Centre Services. As part of preparing for exam seasons, OxfordAQA has produced a series of e-learning modules for Exams Officers to guide you through using Centre Services and accessing its resources, which we would recommend your school’s Exams Officer completes before the series begins.

Additionally, we hold lots of webinars on malpractice, running exams and other common issues faced by Exams Officers throughout the year, and you can browse our recordings or register for any upcoming webinars on our dedicated training page.