Check, change and withdraw entries

Check your entries

Change entries

Withdraw entries

To make sure every student gets their results on the day, ensure the steps below have been completed at least two weeks prior to the publication of results. We will be unable to change or withdraw entries beyond this point.  

1. Make sure you’ve made a separate entry, using the appropriate entry code, for every assessment (each award, and each unit or option) that you want a result for.  
2. Check that every student has their own UCI number or they may not receive a grade. 
3. On exam day, adding a student to the attendance register won’t update their entry. You must change their entry using your usual method of entry either EDI or Centre Services as well – see the section below.   
4. If a student sits an exam without their entry being submitted, please make the entry within 48 hours afterwards using your usual method of entry either EDI or Centre Services 
5. Download and read through any certification warning reports we’ve sent you. There are two types of certification warning reports – Unsubstantiated Entry Report and Potential Awards. These can be found on Centre services under Pre-exams, Entries, Certification warning reports. These are explained in more detail below.

Certification Warning Reports:

Unsubstantiated Entry Report:
This report means a student is entered for the AS or A-level subject award but has missing unit entries.  A result will not be given without the correct unit entries being made by the school.

Here are some of the possible solutions:

• submit entries for the missing units if they have completed all the required units
• check that you have entered the correct subject award code. If not, make an entry for the correct code, and withdraw the entry with the incorrect code.   
• if you’re intending to cash in a later series you will need a valid set of units before cashing in, in some cases you need to remove the award code to fix the CWR.  
• check whether the student has two Unique Candidate Identifiers (UCI). If so, please fill in a UCI merge request form, available in the Resources area of Centre Services.   

Potential Awards:
This means a student has sufficient unit entries to claim an AS/A-level award, but there is no subject award entry to allow this to happen. A result will not be given without an award code entry being made by the school.

Any issues should be escalated to [email protected].   

Potential Award for AS:

• Candidate has completed the AS units and can therefore claim for the AS Award even if they are continuing onto A-level 
• Candidate has completed full A-level and can claim the AS award in addition 

Potential Award for A-level:

• Candidate has done all compulsory units however no award code has been applied and therefore will not receive a grade on results day  

If a student wishes to improve their result after certification, they may take a unit in a future series and re-certificate, but the correct unit and subject award combination must be entered. 

If you need to change a student’s personal details, you will need to follow the same method used to submit the entries – either through EDI or Centre Services.

Making changes before the last date for late entries or amendments will incur no additional costs – after that, a fee will apply.

Any changes to student details which may be needed for the series must be submitted to us within four weeks of results day. After this time a fee will apply.  

Requests for replacement results documents should be emailed to us and we will invoice for this service. 

You can use your original entry method (EDI or Centre Services) to withdraw a student. We will only refund your entry fee up to a certain date: see the key dates calendar on the Dates and timetables page for further information.