Check entries with Centre Services, final checks to make ahead of results day, and how to change or withdraw entries.
Check your entries
To make sure every student gets their results on the day, ensure the steps below have been completed at least two weeks prior to the publication of results. We will be unable to change or withdraw entries beyond this point.
- Make sure you’ve made a separate entry, using the appropriate entry code, for every assessment (each award, and each unit or option) that you want a result for.
- Check that every student has their own UCI number or they may not receive a grade.
- On exam day, adding a student to the attendance register won’t update their entry. You must change their entry using your usual method of entry either EDI or Centre Services as well – see the section below.
- If a student sits an exam without their entry being submitted, please make the entry within 48 hours afterwards using your usual method of entry either EDI or Centre Services
- Download and read through any certification warning reports we’ve sent you. There are two types of certification warning reports – Unsubstantiated Entry Report and Potential Awards. These can be found on Centre services under Pre-exams, Entries, Certification warning reports. These are explained in more detail below.
Change entries
Certification Warning Reports:
Unsubstantiated Entry Report:
This report means a student is entered for the AS or A-level subject award but has missing unit entries. A result will not be given without the correct unit entries being made by the school.
Here are some of the possible solutions:
- submit entries for the missing units if they have completed all the required units
- check that you have entered the correct subject award code. If not, make an entry for the correct code, and withdraw the entry with the incorrect code.
- if you’re intending to cash in a later series you will need a valid set of units before cashing in, in some cases you need to remove the award code to fix the CWR.
- check whether the student has two Unique Candidate Identifiers (UCI). If so, please fill in a UCI merge request form, available in the Resources area of Centre Services.
- log into Centre Services, look at each listed student on Subject records, select the series
- look at the match between AS AND/OR A-level units against the entry codes booklet to ensure the unit codes align to the subject award code
- make an entry for the subject award code using the original method of entry (Centre Services/EDI)
- or, if the learner has missed an exam in this series, withdraw the unit entries you made
Please allow at least three days for your changes to update on Centre Services. There are no charges for entering or withdrawing Award codes within the current series. Adding units beyond the last date for amendments (dates are in the Key Dates Calendar), will incur late or very late fees.
Any issues or queries should be escalated to [email protected].
Potential Awards:
This means a student has sufficient unit entries to claim an AS/A-level award, but there is no subject award entry to allow this to happen. A result will not be given without an award code entry being made by the school.
Any issues should be escalated to [email protected].
Potential Award for AS:
- Candidate has completed the AS units and can therefore claim for the AS Award even if they are continuing onto A-level
- Candidate has completed full A-level and can claim the AS award in addition
Potential Award for A-level:
- Candidate has done all compulsory units however no award code has been applied and therefore will not receive a grade on results day
If a student wishes to improve their result after certification, they may take a unit in a future series and re-certificate, but the correct unit and subject award combination must be entered.
- Log into Centre Services,
- look at each listed student on subject records, select the series
- look at the match between AS AND/OR A-level units against the entry codes booklet to ensure the unit codes align to the subject award code
- make an entry for the subject award code using the original method of entry (Centre Services/EDI)
- or, if the learner has missed an exam in this series, withdraw the unit and awards code entries you made
Please allow at least three days for your changes to update on Centre Services. There are no charges for entering or withdrawing subject Award codes within the current series.
Award codes cannot be withdrawn within two weeks prior to the publication of results.
An Award codes can be added as a Late Award Request after results day.
Change students’ personal details
If you need to change a student’s personal details, you will need to follow the same method used to submit the entries – either through EDI or Centre Services.
Making changes before the last date for late entries or amendments will incur no additional costs – after that, a fee will apply.
Any changes to student details which may be needed for the series must be submitted to us within four weeks of results day. After this time a fee will apply.
Requests for replacement results documents should be emailed to us and we will invoice for this service.
- log into Centre Services
- select ‘Pre-exams’
- select ‘Entries’
- click on ‘Entry submissions’
- under ‘Maintain candidate entry’, enter the series year and code
- click ‘Search’
- find the student in the table at the bottom of the page
- click on ‘Edit’ in the action column
You will then be able to change the students’ details. For multiple student record changes, save each record individually.
Once you have made and saved your changes, you will need to click the ‘submit’ button,and confirm the action for the changes to be recorded to our main database. If you do not click to submit the record, we will not receive the changes.
For entries made through EDI, you will need to submit an amendment file with any necessary changes. Send us the complete records for all students who have changes. We will compare the records and make the necessary changes.
Withdraw entries
You can use your original entry method (EDI or Centre Services) to withdraw a student. We will only refund your entry fee up to a certain date: see the key dates calendar on the Dates and timetables page for further information.