If you’re unhappy with an exam result, there are a few options available.
If you’re a student, the best thing to do is to speak to your school about your options. They will be best placed to advise you on the best course of action based on your specific situation.
If you’re an Exams Officer seeking more details regarding post-results services, you can find them on our website’s exams administration post-results page.
If you’re a teacher, this guide is for you!
You might decide to see a copy of your student’s exam paper (also known as a “script”), ask for a review of marking or a clerical check of the whole script. We’ll explain more about all of these options below, but once you have decided which one is right for you, please speak to your centre’s Exams Officer who will submit any requests on your behalf.
Start here – post-results flowchart
Download this handy flowchart for information on how to make a decision on what post-results service may be most suitable.
Access to scripts
Request access to scripts to decide on reviews of marking and to support your teaching and learning.
Access to scripts services are free for both priority copy and original marked paper services. We will contact your centre’s Exams Officer when the marked paper is available on Centre Services.
Scripts will show the student’s written answers and the examiner’s comments and marks.
If you’re concerned that the examiner has made a mistake marking your student’s script, you can consider requesting a review of marking. If a review of marking leads to an overall subject grade change, we won’t charge for it.
Schools can request access to scripts for an original marked exam paper to use for your teaching and learning.
Deadline: 26 September 2024 (all levels)
Schools should receive copies within one week of most requests, but please allow up to six weeks of the post-results request being made to receive copies.
Tip: if a university or college place is pending, go straight to priority review of marking.
Access to scripts – priority copy
This is a photocopy of the marked exam paper that you can use to decide whether to request a review of marking or clerical re-check.
Deadlines:
- 29 August 2024 (International AS/A-level)
- 5 September 2024 (International GCSE)
These will be completed within a week of the request being made.
Marking reviews and clerical re-checks
If you are concerned that a student’s result may be incorrect, you can request a clerical re-check or review of marking.
Clerical re-check
A clerical re-check of a marked paper, we will make sure we marked all the pages, we counted all the marks and the result matches the marks on the paper.
Deadline: 26 September 2024
This will be completed within 10 calendar days following the request being received.
Review of marking
A review of marking includes a clerical re-check, a copy of the reviewed script, a review of the paper or recording by a second examiner to identify genuine marking errors or unreasonable marking and we will make sure all the marks are counted.
Deadline: 26 September 2024
This will be completed within 20 calendar days following the request being received.
Priority review of marking
Available to International AS/A-level students.
A priority review of marking includes the same as a review of marking (see above).
Deadline: 22 August 2024
This will be completed within 15 calendar days following the request being received.
Review of moderation
Available to International GCSE, AS and A-level students. Review of moderation is only available for whole subjects, not individual students.
If your school internally assessed non-exam assessment (NEA) mark was adjusted during moderation, request a moderation review on Centre Services to check the assessment criteria was applied fairly, reliably and consistently to the standard.
- Moderation reviews are only available for whole NEA subject units, not individual students.
- Learners’ marks may be lowered, but the published grade will not be lowered for the current exam series.
- Lowered marks may be carried forward to future certification.
- We’ll email exams officers when your review of moderation outcome is available to view on Centre Services. The outcome letter will give details of any mark/grade adjustments. The Review of Moderation feedback report will be sent to the Exams Officer’s email address when the outcome is available.
If the school mark is reinstated as a result of a moderation review, we won’t charge for it.
Private candidates can request this service, but only for certain specifications and when the work has been assessed by a moderator.
Deadline: 26 September 2024
This will be completed within 35 calendar days from when the moderator receives the original sample from the school.
Enhanced Results Analysis (ERA)
Use our online ERA tools in Results on Centre Services to dig deeper into your results and see how your school, subject, class and individual students have performed.
You can download results quickly into a spreadsheet and review graphs for teaching and learning purposes and use these in your school SLT reports.
Find out more: oxfordaqa.com/why-us/teacher-support
More information
For more information on post-results services, please click here.
Download guidance on post-results services for May/June 2024 here.
Download our handy flowchart to help you navigate your post-results needs.
